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J.D. Irving

Learn how TMW Systems has helped J.D. Irving improve efficiency, operational control and competitiveness, increase system reliability, and improve data. 

The Challenge

Identifying the path to operational excellence is a challenge for executives at every asset-based transportation business. For Brian Lordon, director of information technology for transportation and logistics conglomerate J.D. Irving, Limited (JDI), that challenge is further complicated by his employer’s diverse business portfolio, which spans fuel supply, van, flat bed, dry bulk, reefer, and container services, not to mention a wholly owned railroad.

JDI’s fuel supply business, RST Transport, operates in a hyper-competitive market that offers virtually no margin for error. Fuel retailers expect suppliers to provide a seamless experience, with 100-percent on-time delivery and cost-efficient, accurate inventory control.

In addition to RST, JDI operates a diversified trucking company – Sunbury Transport – that offers cross-border shipments between Canada and the U.S. Sunbury operates multiple, discrete business units, and completes some 1,500 deliveries daily.

“We’ve needed to transform the way people in these business units do their jobs,” Lordon explains. “Operating sub-optimally will not allow us to compete given the cost pressures of today’s market. So the decision to use TMWSuite was easy.”

“Operating sub-optimally will not allow us to compete given the cost pressures of today’s market. So the decision to use TMWSuite was easy.”

-Brian Lordon, Director of I.T., Transportation Division, J.D. Irving, Limited

The Solution

JD Irving employee

RST Transport implemented TMWSuite transportation management software in 2010. Based on that company’s success with the solution, Lordon and JDI are now leveraging TMWSuite to transform business processes at Sunbury, as well.

TMWSuite is a comprehensive, highly versatile solution developed specifically for transportation businesses. The software helps drive dramatic improvements in productivity from existing resources and equipment, and speeds order management, billing and dozens of other critical functions. For fuel supply fleets, the solution also includes extensive inventory management and forecasting tools that help ensure exceptional customer satisfaction and loyalty.

The Result

Improved efficiency, operational control and competitiveness. Increased system reliability. Better data.

These and other benefits have proven TMWSuite as the right choice for enhancing business performance at RST and Sunbury, according to Lordon. “RST basically offers a commodity service (fuel delivery), but TMWSuite has helped us differentiate ourselves and make us ‘stickier’ to the customer,” he says. As one example, the solution has enabled RST to automate inventory management and replenishment based on electronic readings from in-ground tanks. “We’ve been able to embed ourselves in our customers’ supply chain and automate with them, so the value from an operational perspective is absolutely unique.”

The underlying data available through the software has been another key advantage. TMWSuite is seamlessly integrated with JDI’s telematics and EDI platforms so operations professionals can monitor the business on a near real-time basis. This also helps reduce costs – particularly challenging in the fuel delivery category, where trucks normally run more empty miles. “We know where the trucks are, how much fuel they’re burning, driver behavior – all of the things necessary to run the business more effectively.”

The improved reliability of TMWSuite, as compared to JDI’s legacy software, also has improved operations. “This software is uniquely stable,” Lordon says. “I don’t have to worry about the user community not being able to work. I don’t have to worry about the supply chain being disrupted. For these reasons alone, TMW and TMWSuite have helped me sleep easy.”

Improved efficiency, operational control and competitiveness. Increased system reliability. Better data.